Terms & Conditions


Good title will be passed to the purchaser upon sale of the item. We guarantee that the written information provided is accurate, honest, is not misleading, and that the physical condition of the item is as described. Due to individual monitor settings, we do not guarantee that the colors you view on your monitor will be accurate and true to the actual piece. Unless otherwise stated, items are not pictured to scale.


Buyer shall immediately pay the full purchase price of the item, including shipping. We accept PayPal, cashier's check, or money order. Shipment will not be initiated until Golden Gate Gems has collected payment in full.


All items listed on our website reflect inventory that is also offered at our retail location. If a product you ordered has been sold in-store, your online order will be cancelled.


Buyer will bear the cost of shipping, insurance, and any import-export tax fees.

If buyers or recipients have filed a signature release form with FedEx, or any other carrier, Golden Gate Gems must be informed of this prior to shipping. Golden Gate Gems shall not be held responsible for any loss unless informed of signature release waiver prior to shipping.

Click here to see our shipping rates and details.


Golden Gate Gems will cancel any sales and return all proceeds, for a period of five (5) days upon receipt of item, to any purchaser who reasonably demonstrates that the written information provided about the item is incorrect. Item must be returned in the same condition as received.

All sales are final unless item meets the return requirement as stated above.

Important Note

Buyers are responsible for contacting us to get additional information necessary to meet their satisfaction but not currently provided in the written information. Upon buying a website item, you agree to our policies as stated in all of the above.

All images are copyrighted by Golden Gate Gems. Do not use without permission.

All Terms & Conditions are subject to change.